PRIVACY POLICY
At Hotel Golden Grand, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, stay at our hotel, or use our services.
1. Information We Collect
We collect personal information that you provide to us, including but not limited to:
- Contact Details: Name, email address, phone number, and mailing address.
- Booking Information: Stay dates, room preferences, and special requests.
- Payment Information: Credit card details and billing addresses.
- Identification: Passport or government-issued ID (required at check-in).
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage your room reservations and service requests.
- To communicate with you regarding your stay and promotional offers.
- To provide personalized hospitality and enhance your guest experience.
- To ensure the safety and security of our guests and premises.
- To comply with legal and regulatory requirements.
3. Data Protection and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell your personal information to third parties. We may share your data with trusted partners and service providers who assist us in operating our business and serving you, provided they agree to keep this information confidential. We may also disclose information when required by law.
5. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. Please contact us at info@thegoldengrand.com if you wish to exercise these rights.
6. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our site.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'Last Updated' date.
Contact Us
Hotel Golden Grand
Pragati Path Near Rajendra Mansion Zoo Road, Rajgarh Rd, Guwahati, Assam 781003
Email: info@thegoldengrand.com
Phone: +91 6001671831